Degraded API Performance Impacting External queries to our formatted endpoints

Incident Report for Mixpanel

Resolved

This incident has been resolved.

Posted May 08, 2020 - 09:47 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 08, 2020 - 07:17 PDT

Identified

Our engineering team has determined this issue is related to a recent change that involves authentication for the formatted endpoint. This only impacts external queries and does not impact reporting within mixpanel.com. Our engineers are working on a solution to fix the issue as soon as possible.

Posted May 08, 2020 - 06:50 PDT

Investigating

A subset of projects are experiencing issues fetching data from our formatted endpoints. Our engineering team is actively investigating. We will provide updates momentarily. We truly appreciate your patience and apologize for the inconvenience. If you have any questions, please contact support.

Posted May 08, 2020 - 05:21 PDT

This incident affected: Query API.