Mixpanel Status

Aug 20, 2017

No incidents reported today.

Aug 19, 2017

No incidents reported.

Aug 18, 2017

Reports Failing to Load

Resolved - This incident has been resolved.
Aug 18, 16:01 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 17, 11:54 PDT

Investigating - We are investigating reports of Mixpanel reports failing to load
Aug 17, 11:35 PDT

Temporary delay for notifications and data

Resolved - This incident has been resolved.
Aug 18, 16:01 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 17, 17:37 PDT

Investigating - For a subset of Mixpanel projects real-time reporting in both Event and People Analytics is delayed, and all notifications, new A/B Testing experiments, and codeless events have been paused for those projects. No data is being lost and notifications will resume once this unplanned maintenance is resolved. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please contact support@mixpanel.com
Aug 17, 12:10 PDT

Aug 17, 2017

Reports Failing to Load

Resolved - This incident has been resolved.
Aug 17, 10:31 PDT

Monitoring - We have implemented a fix and are monitoring the results.
Aug 17, 10:30 PDT

Identified - We have identified the root cause of this incident and are implementing a fix.
Aug 17, 10:21 PDT

Update - We are continuing to investigate intermittent failures of reports in the Mixpanel UI. We will continue to update this incident as details arise.
Aug 17, 10:13 PDT

Investigating - We are investigating reports of Mixpanel reports failing to load.
Aug 17, 09:41 PDT

Mixpanel Reports Failing to Load

Resolved - This incident has been resolved.
Aug 17, 09:36 PDT

Monitoring - Reports are now loading again. We will continue to monitor this incident.
Aug 17, 09:29 PDT

Investigating - We have identified an issue causing reports to fail to load. We are actively investigating this incident.
Aug 17, 09:28 PDT

Aug 16, 2017

Temporary notifications delay impacting a subset of projects

Resolved - This incident has been resolved.
Aug 16, 07:12 PDT

Investigating - An issue that prevents notifications from being sent from a subset of projects has been detected. Our engineering team is currently investigating the root cause and is working to re-enable them as soon as possible. Your project is impacted if you see a banner above your reports. We appreciate your patience while our engineers work to restore realtime service. If you have any questions, please contact support@mixpanel.com
Aug 16, 06:37 PDT

Aug 15, 2017

Intermittent API errors

Resolved - This incident has been resolved.
Aug 15, 16:52 PDT

Update - This error is currently causing a data delay for a subset of projects. While this is occurring notifications will also be delayed for these projects.
Aug 15, 16:09 PDT

Identified - We are currently experiencing problems with loading queries for a subset of projects. Our engineers are working to fix the problem, and we apologize for the inconvenience.
Aug 15, 15:48 PDT

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

Difficulties with loading people reports

Resolved - All issues with people queries have been solved and all reports are back to normal. Thanks once again for your patience!
Aug 10, 06:36 PDT

Investigating - We have identified that some of our customers are receiving errors while loading People reports like Explore. This also affects the creation of new notification campaigns due to the target criteria. We are currently investigating the issue and will update as soon as we have more news. Thanks for your patience.
Aug 10, 04:22 PDT

Aug 9, 2017

No incidents reported.

Aug 8, 2017

Track API Endpoint Partially Unavailable

Resolved - The restoration process has completed successfully.
Aug 8, 09:32 PDT

Update - Our team has begun to restore data to impacted Mixpanel projects. We estimate the complete restoration process will be completed by August 7th, 2017. We will update and close this incident as soon as the restoration is complete.
Aug 4, 16:31 PDT

Update - The data restoration process continues to progress. We will update this incident by 5pm PT with any additional detail.
Aug 4, 11:05 PDT

Update - We are continuing forward with our data restoration process. We will update this incident at 11am PT on August 4th, 2017 with any additional detail.
Aug 3, 17:02 PDT

Update - There are no additional updates at this time. Our team is continuing the data restoration process. We will update this incident at 5pm PT on August 3rd, 2017 with any additional detail.
Aug 3, 10:58 PDT

Update - Our team is continuing to initiate the restoration process. We will update this incident at 11am PT on August 3rd, 2017 with any additional detail.
Aug 2, 22:31 PDT

Update - We have identified backups of the data lost as a part of this incident. We are working to restore this data to all impacted Mixpanel projects.
Aug 2, 19:39 PDT

Monitoring - We are investigating possible data recovery methods for the event data that was lost between 4:41pm to 4:51pm PT.

Applications using Mixpanel's native mobile libraries would have queued events locally and automatically retried sending events until successful. Other libraries do not have automatic queues and could have experienced data loss. We will update this incident as further details arise.
Aug 2, 18:35 PDT

Identified - From approximately 4:41pm to 4:51pm PT a subset of servers that serve the api.mixpanel.com/track API endpoint served 503 errors. We are investigating the scope of this incident and whether event data may have been lost.
Aug 2, 17:06 PDT

Aug 7, 2017

Temporary Notifications Delay impacting a subset of projects

Resolved - This incident has been resolved.
Aug 7, 05:27 PDT

Investigating - An issue that prevents notifications from being sent from a subset of projects has been detected. Our engineering team is currently investigating the root cause and is working to re-enable them as soon as possible. Your project is impacted if you see a banner above your reports. We appreciate your patience while our engineers work to restore realtime service. If you have any questions, please contact support@mixpanel.com
Aug 7, 05:19 PDT

Aug 6, 2017

No incidents reported.