All Systems Operational
Uptime over the past 90 days. View historical uptime.
Website ? Operational
90 days ago
99.77 % uptime
Today
Query API ? Operational
90 days ago
99.91 % uptime
Today
JavaScript Library CDN ? Operational
Data Collection Operational
90 days ago
99.99 % uptime
Today
Data Export API ? Operational
90 days ago
99.73 % uptime
Today
Notifications ? Operational
90 days ago
99.98 % uptime
Today
Android ? Operational
90 days ago
100.0 % uptime
Today
iOS ? Operational
90 days ago
100.0 % uptime
Today
Mail ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
In-app ? Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Website Uptime
Fetching
Query API Uptime ?
Fetching
JavaScript Library CDN Uptime
Fetching
Track API Uptime ?
Fetching
People API Uptime ?
Fetching
Export API Uptime ?
Fetching
Past Incidents
Feb 16, 2020

No incidents reported today.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Temporary Data Ingestion Delay & Ingestion API Errors
Resolved - This incident has been resolved.
Feb 14, 08:56 PST
Monitoring - Ingestion queues have resolved and real-time functionality is restored. We will continue to monitor and update.
Feb 13, 15:11 PST
Update - We are no longer seeing errors for our Track and Engage API endpoints. We are continuing to see an ingestion queue and are working towards reducing the data delay.
Feb 13, 13:48 PST
Identified - We are experiencing delays with our data ingestion pipeline. As a result, real-time data is delayed. In order to ensure accurate targeting, messages and new A/B testing experiments have been paused. You can unpause message sending during an ingestion delay in your messages settings. Messages will resume sending once the backlog in the queue has been processed.

We are also seeing elevated errors from the Track and Engage endpoints. Our mobile libraries will automatically retry sending in data and the Javascript library is unaffected.

We appreciate your patience while our engineers work to restore real-time functionality.
Feb 13, 12:46 PST
Feb 12, 2020
Data Warehouse Exports Delay
Resolved - This incident has been resolved.
Feb 12, 20:32 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 11:05 PST
Identified - Data Warehouse Exports are delayed. The root cause is identified and the team is working on a fix.
Feb 12, 09:30 PST
Feb 11, 2020
Degraded API Performance Impacting Reports
Resolved - This incident has been resolved.
Feb 11, 21:30 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 11, 17:22 PST
Identified - A subset of projects are experiencing issues loading reports and exporting data. Our engineers are working to fix this issue as quickly as possible.

We truly appreciate your patience and apologize for the inconvenience.
Feb 11, 17:00 PST
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020
Data Warehouse Service Disruption
Resolved - This incident has been resolved.
Feb 5, 22:26 PST
Identified - Data Warehouse Exports are delayed. The root cause is identified and the team is working on a fix. Next update in 6 hours.
Feb 5, 18:30 PST
Feb 4, 2020

No incidents reported.

Feb 3, 2020

No incidents reported.

Feb 2, 2020

No incidents reported.

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