All Systems Operational
Website ? Operational
90 days ago
99.96 % uptime
Today
Query API ? Operational
90 days ago
100.0 % uptime
Today
JavaScript Library CDN ? Operational
Data Collection Operational
90 days ago
100.0 % uptime
Today
Data Export API ? Operational
90 days ago
99.95 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Android ? Operational
90 days ago
100.0 % uptime
Today
iOS ? Operational
90 days ago
100.0 % uptime
Today
Mail ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Webhook ? Operational
90 days ago
100.0 % uptime
Today
In-app ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Website Uptime
Fetching
Query API Uptime ?
Fetching
JavaScript Library CDN Uptime
Fetching
Track API Uptime ?
Fetching
People API Uptime ?
Fetching
Export API Uptime ?
Fetching
Past Incidents
Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021
Resolved - Please excuse the delay in status update. The fix was made for the majority (>99%) of projects on/before 12/22/2020. For the remaining projects, the fix was made on/before today 1/5/2020.

You can check if your project was affected by querying in Insights the event "Message Bounced" on 12/15/2020, filtering for "category" event property equals "bad-mailbox" and "Email" profile property contains "gmail". Break down the results by "Bounce Category", "Bounce Notification" and "Bounced" profile properties should show undefined (not set) unless a more recent email message to the email address bounced again or if your implementation re-sets all previously set profile properties.
Jan 5, 12:45 PST
Identified - On 12/15/2020 from about 1:30-4pm PST, issues with Gmail services caused some emails sent to gmail.com inboxes to bounce with the error message "The email account that you tried to reach does not exist". These were classified as bad-mailbox bounces, a hard bounce category in Mixpanel that excludes users from being sent future emails.

If your project was affected, you'll see an increase in "Message Bounced" events for users with gmail.com addresses where the user property "Bounce Notification" includes "The email account that you tried to reach does not exist" when the issue was active.

If you would like assistance determining if your project was affected or how to make affected users eligible to be sent email again, please contact support.
Dec 16, 13:42 PST
Jan 4, 2021

No incidents reported.