Mixpanel Status

Jun 23, 2017

No incidents reported today.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

Data Ingestion & Notification Delay Impacting a Subset of Projects

Resolved - Resolved: Real-time reporting and notification delivery has resumed.
Jun 21, 07:02 PDT

Identified - A subset of projects are experiencing delays in realtime reporting. In order to ensure accurate targeting, notifications and new A/B testing experiments within these projects have been paused. Your project is impacted if you see a banner above your reports. No data is being lost and notifications will resume once the backlog has been processed. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please contact support@mixpanel.com.
Jun 21, 06:29 PDT

Data Ingestion & Notification Delay Impacting a Subset of Projects

Resolved - Real-time reporting and notification delivery has resumed.
Jun 21, 04:39 PDT

Identified - A subset of projects are experiencing delays in realtime reporting. In order to ensure accurate targeting, notifications and new A/B testing experiments within these projects have been paused. Your project is impacted if you see a banner above your reports. No data is being lost and notifications will resume once the backlog has been processed. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please contact support@mixpanel.com.
Jun 21, 04:21 PDT

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

Notification campaigns paused

Resolved - Notifications are back to sending in real time. Thanks a lot for your patience!!
Jun 16, 03:08 PDT

Investigating - Our engineering team has identified that notification campaigns have been paused since 1am PST today. This affects Email, Push, SMS and Webhook campaigns which are all paused for the moment, and will resume from the queue once the issue has been solved. We apologize for the issue and will update as we work on it.
Jun 16, 02:14 PDT

Latency with our decide endpoint

Resolved - The issue with our decide endpoint has been solved. A/B tests and In-apps are back to normal. Thanks for your patience.
Jun 16, 02:56 PDT

Investigating - We are currently investigating issues with the endpoint that serves in-app notification campaigns and A/B tests; this will affect users not receiving in-apps or joining experiments at the moment. Our engineering team is investigating and we will update as soon as possible. We do apologize for the inconvenience.
Jun 16, 02:02 PDT

Jun 15, 2017

Duplicate Notification Sent Events

Resolved - We have narrowed the scope of this incident to a very small number of Mixpanel projects. We will reach out to impacted customers individually to provide further detail.
Jun 15, 22:58 PDT

Update - We have no additional updates at this time. We're continuing to investigate this incident.
Jun 15, 21:48 PDT

Update - Duplication of "Notification Sent" events is also being observed for standalone notification campaigns. We are continuing to investigate the scope and impact of this incident.
Jun 15, 18:51 PDT

Investigating - We are investigating reports of duplicated "Notification Sent" events for Smart Notification campaigns. We are working to determine if campaigns have been sent more than once per user.
Jun 15, 18:17 PDT

Temporary Data Ingestion Delay

Resolved - This incident has been resolved.
Jun 15, 22:18 PDT

Monitoring - We implemented a fix and real-time reporting has been restored. We will continue to monitor the results.
Jun 15, 22:07 PDT

Investigating - Real-time reporting in both Event and People Analytics is delayed for a subset of Mixpanel projects. All notifications, new A/B Testing experiments, and codeless events have been paused for the projects impacted. No data is being lost and notifications will resume once this incident is resolved. We appreciate your patience while our engineers work to restore real-time functionality.
Jun 15, 21:57 PDT

Intermittent query errors

Resolved - This incident has been resolved.
Jun 15, 11:41 PDT

Monitoring - We've implemented a fix and are monitoring the results. Properties dropdowns should now load successfully.
Jun 15, 11:02 PDT

Identified - We have identified the root cause and are implementing a fix.
Jun 15, 09:15 PDT

Investigating - We are currently experiencing problems with loading queries for properties on a subset of Mixpanel projects. This will affect the property dropdown on reports for some of our customers. Our engineers are working to fix the problem, and we apologize for the inconvenience.
Jun 15, 03:13 PDT

Jun 14, 2017

Temporary Caching Error

Resolved - This incident has been resolved.
Jun 14, 13:10 PDT

Update - We have identified the root cause and are deploying a fix to restore accurate results.
Jun 14, 12:38 PDT

Identified - Some reports may temporarily be showing incorrect results due to a caching error. We are working rapidly to resolve this issue. No data has been lost or affected.
Jun 14, 11:10 PDT

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

Jun 9, 2017

No incidents reported.