This incident has been resolved.
Feb 14, 08:56 PST
Ingestion queues have resolved and real-time functionality is restored. We will continue to monitor and update.
Feb 13, 15:11 PST
We are no longer seeing errors for our Track and Engage API endpoints. We are continuing to see an ingestion queue and are working towards reducing the data delay.
Feb 13, 13:48 PST
We are experiencing delays with our data ingestion pipeline. As a result, real-time data is delayed. In order to ensure accurate targeting, messages and new A/B testing experiments have been paused. You can unpause message sending during an ingestion delay in your messages settings
. Messages will resume sending once the backlog in the queue has been processed.
We appreciate your patience while our engineers work to restore real-time functionality.
Feb 13, 12:46 PST