Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 11:54 PST
Identified - We've identified an issue causing requests to the raw data export API to timeout or return "export terminated early" in the response body. We are actively implementing a fix.
Nov 16, 10:48 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 16:04 PST
Identified - We have seen an increase in 5xx errors. We're investigating and implementing a fix.
Nov 15, 15:41 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 14:10 PST
Identified - We are seeing requests to the raw data export API respond immediately with the string "export terminated early". We're investigating and working to implement a fix.
Nov 15, 13:47 PST
Monitoring - We implemented a fix to resolve raw export API request latency. We are continuing to monitor this incident.
Nov 15, 13:01 PST
Identified - We've identified an issue causing requests to the raw data export API to timeout. We are actively implementing a fix.
Nov 15, 11:04 PST
Monitoring - We have seen 5xx errors drop off and the API has stabilized. We're continuing to monitor this incident.
Nov 14, 15:42 PST
Identified - We have seen an increase in 5xx errors. We're investigating and implementing a fix.
Nov 14, 09:55 PST
Monitoring - We have restored service to the raw data export API endpoint and will continue to monitor this incident.
Nov 14, 02:28 PST
Investigating - We are aware of 5xx errors re-surfacing. Our engineers are actively working to resolve the issue.
Nov 14, 00:54 PST
Monitoring - We have restored service to the raw data export API endpoint and will continue to monitor this incident.
Nov 13, 22:57 PST
Update - We are continuing to apply fixes to restore service to the raw data export API endpoint. Service has been partially restored and users may begin to query the API endpoint again.
Nov 13, 18:17 PST
Identified - We have identified an issue causing failures on our raw export API (https://data.mixpanel.com/api/2.0/export). Requests to the API endpoint are seeing 5xx error status codes or "export terminated early" in the response body. Our engineering team is actively working to implement a fix and restore service as quickly as possible.
Nov 13, 16:26 PST
Website   ? Operational
90 days ago
99.99 % uptime
Today
Query API   ? Operational
JavaScript Library CDN   ? Operational
Data Collection   ? Operational
90 days ago
100.0 % uptime
Today
Data Export API   ? Operational
Notifications ? Operational
90 days ago
99.15 % uptime
Today
Android   ? Operational
90 days ago
99.15 % uptime
Today
iOS   ? Operational
90 days ago
99.16 % uptime
Today
Mail   ? Operational
90 days ago
99.15 % uptime
Today
SMS   ? Operational
90 days ago
99.15 % uptime
Today
Webhook   ? Operational
90 days ago
99.15 % uptime
Today
In-app   ? Operational
90 days ago
99.16 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Query API Uptime ?
Fetching
Track API Uptime ?
Fetching
People API Uptime ?
Fetching
Decide API Uptime ?
Fetching
Export API Uptime ?
Fetching
Past Incidents
Nov 17, 2017

No incidents reported today.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017
Resolved - This incident has been resolved.
Nov 9, 14:40 PST
Identified - A subset of projects are experiencing delays with their data ingestion pipelines. As a result, real-time data is delayed. In order to ensure accurate targeting, messages and new A/B testing experiments within these projects have been paused. Your project is impacted if you see a banner above your reports. No data is being lost and messages will resume sending once the backlog has been processed. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please contact support@mixpanel.com.
Nov 9, 06:51 PST
Nov 8, 2017
Resolved - This incident has been resolved.
Nov 8, 17:23 PST
Update - We are continuing to investigate problems with our redundant serving system, but our primary serving system is online and operational. Data and notifications are no longer delayed.
Nov 8, 02:39 PST
Investigating - A subset of projects are experiencing delays with their data ingestion pipelines. As a result, real-time data is delayed. In order to ensure accurate targeting, messages and new A/B testing experiments within these projects have been paused. Your project is impacted if you see a banner above your reports. No data is being lost and messages will resume sending once the backlog has been processed. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please contact support@mixpanel.com.
Nov 7, 20:37 PST
Nov 6, 2017

No incidents reported.

Nov 5, 2017

No incidents reported.

Nov 4, 2017

No incidents reported.

Nov 3, 2017

No incidents reported.