This incident has been resolved.
Nov 29, 15:39 PST
A fix has been implemented and we are monitoring the results.
Nov 29, 10:43 PST
Both Event and People data are back in real time. Queued messages are un-paused; we are currently monitoring the situation, but messages have caught up and we will keep an eye on data latencies.
Nov 29, 08:55 PST
We continue to work through the backlog to get data back in real time.
Nov 29, 06:26 PST
A fix has been issued and we are currently working on catching up to the queued data. Once data has caught up, messages will be unpaused.
Nov 29, 02:53 PST
We are continuing to work on a fix for this issue.
Nov 29, 00:35 PST
We are experiencing delays with our data ingestion pipeline. As a result, real-time data is delayed. In order to ensure accurate targeting, messages and new A/B testing experiments have been paused. You can unpause message sending during an ingestion delay in your messages settings
. No data is being lost and messages will resume sending once the backlog in the queue has been processed. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please contact email@example.com
Nov 29, 00:16 PST